Perceived quality day: with an excellent treatment all win

-more than 400 professionals participated in the training sessions which dealt with the keys of the improvement in the patient care. Part of the improvement Plan designed by the unit of quality which aims to improve the accessibility of the patients to the hospital patient-oriented

Madrid, March 2012.- El Hospital Universitario Fundación Alcorcón (HUFA) has recently concluded the day of the perceived quality ”, focused on sensitizing and educating professionals in the Centre in constant attention to improving the relevance and the treatment the patient in any circumstance, as a priority in the culture of the hospital.

Because the patient is the central axis of the activity, action recommendations aim to the satisfaction of all, taking into account the respect and support of the rights and duties of professionals and patients. The relationship patient and professional, addressed from perception, that supposed be the patient who appreciates the quality of the service, acting as an evaluator of the same. The perception is experienced as a reality staff on the basis of the elements of their experience, there so many realities as patients.

The day was intended to raise awareness and educate the workers of the hospital of the importance of excellent treatment in the patient care, as a distinctive feature of the way of working in the hospital. Continuous improvement is a commitment by the management of the Centre, and one of the Organization’s values.

The session was addressed to all professionals, both health care and no care at any professional level, both own personnel of subcontractors who provide service in the HUFA.

Sessions focused on reinforcing the importance of the perception of patients of our work and attention, attendees forms ensure that your expectations will be fulfilled and increase the satisfaction of users and professionals. One of the objectives was to remember you should always place the improvement of care and treatment to the patient under any circumstances as a priority in the hospital and it is part of its corporate culture.

To facilitate access to it, were held several sessions with same structure and content throughout the day, with a great success of call, since it is estimated that they attended the lathe to 400 people. It counted with the collaboration of the biomedical company Abbott.

The Managing Director of the HUFA, Dr. Modoaldo Garrido, in the opening ceremony highlighted that must build effective communication strategies with common criteria that allow us to distinguish the quality of service, that they help us achieve an effective patient satisfaction and that we also identify in the way to behave and act, which is defined as style and if it is positive and shared by all the components of an organization, which strengthens the image and opinions of citizens ”